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Back at Torino's home, the air conditioner was fixed and he was happy with the repair person. The next day, Torine received a customer satisfaction survey from HMS. "I thought it would be fun and I marked all 'very dissatisfied,' but I just became more angry," he said. Angry, yes, but at least he won't be hot and bothered anymore. Have you been Bamboozled?Reach Karin Price Mueller at . Follow her on Twitter @KPMueller. Find Bamboozled on Facebook. Mueller is also the founder of NJMoneyHelp. com. Stay informed and sign up for NJMoneyHelp. com's weekly e newsletter.

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Name changes and corporate layers, like in this case, make it hard for consumers to research a company.